Learning Library
Delta Dental of Virginia has rolled out more robust technology to ensure that you and your clients continue to get the absolute best in customer service, network access, product offerings and data security.
Along with our new website design, you'll notice a new quoting tool, reformatted bills and reports, new website features, and enhanced tracking and reporting on your clients' membership. Your clients' new account number condenses various groups into a single structure that will enable the tracking of attributes at the subscriber level.
Our new learning library has all the resources to explain any changes you and your clients may notice in the administration of their dental benefits. If you have any questions, feel free to contact your account management team, or click on the button below to email us directly.
Account structure
The primary change you and your clients will see with our enhanced system is how the group account structure is organized. You will see this change on enrollment, bills and reports. Learn more about the new account structure.
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Enrollment
There have been a few changes to the Delta Dental of Virginia enrollment process. Learn how to enroll employees on our new employer portal, via paper enrollment forms or electronic eligibility files.
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Billing
Your clients will notice changes to the look and format of their Delta Dental of Virginia bills. The changes are summarized on our billing page, including samples of what the new bills will look like.
Learn moreAdditional resources
Recent changes include a fresh design and new features on our website. Learn more about what you and your employees can do on our website, including step by step instructions on important account management functions. Download the website brochures below for more information.
Broker Website Quick Reference Guide
